Frequently Asked Questions
Everything you need to know about your Ettinger experience.
What materials are used in Ettinger products?
We pride ourselves on using only the finest sustainably sourced leathers, organic cottons, and premium hardware to ensure every piece meets our luxury quality standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Do you offer international shipping?
Yes, Ettinger ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How should I care for my leather goods?
To maintain the longevity of your items, we recommend avoiding prolonged exposure to direct sunlight and moisture. Use a specialized leather conditioner every 6 months to keep the material supple.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.